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Missing Check Policy

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#1 Treasure



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Posted 06 August 2006 - 02:21 PM

Since this has come up a couple of times, I have decided to put together a formal procedure for dealing with undelivered checks.  Since TreasureTrooper always sends checks to the address that you have entered when signing up with us, the only reasons for an undelivered check would be

1) A mistake that you made when entering your address.

or, (and this is very unlikely)

2) A mistake by the post office.

Before a check can be deemed as "undelivered" you must wait a full 30 days from the date the check was issued.  If you still have not received a check, there are 2 possibilities.

1)  The check has been returned to us as undeliverable.  If this is the case, we will re-send the check to a correct address with a $5 handling fee taken out.  This will only be done by request.

2)  The check has not been returned to us.  This means the check is still out there, and we cannot reissue unless we put a stop payment on the first check.  The bank charges a $10 fee for this service, which will be deducted from your balance, if you would like for us to pursue this option. (The $5 reissue fee still applies as well.)

Please note that the need to refer to this policy will be very unlikely.  We've sent out thousands of checks and have had very few complain of not receiving theirs.  If you haven't already done so, login and click "My Account."  Make absolutely sure that you have entered your correct mailing address.  This will solve 99% of any potential problems in the future.

Checks will not be reissued for any reason if more than one year has passed since the date it was mailed.

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