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Daily Survey #1 AND #2 not crediting


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#1 MikeSol

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Posted 05 November 2018 - 07:41 AM

Both DS 1 and DS 2 (Livesample) did not credit this morning for the first time in a long time. Is something wrong on TT's end or am I really just this unlucky this morning? Is anyone else having trouble with these two?

#2 Shelilah

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Posted 05 November 2018 - 08:23 AM

I did daily survey 1 about half an hour ago and it hasn't credited yet.  I had a problem with it awhile back which I solved by doing it in incognito mode and have been doing it this way ever since without trouble until today.
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#3 MikeSol

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Posted 05 November 2018 - 10:22 AM

I saw a Livesample cash offer come through for someone before, but I am talking about Daily Survey #2. If you try that one, let me know if it comes through for you. I hope both DS 1 and DS 2 come through at some point.

#4 nikkums

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Posted 05 November 2018 - 01:11 PM

Thank you for bringing this to our attention. We are looking in to this issue and hope to get it fixed as soon as possible!

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#5 MikeSol

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Posted 05 November 2018 - 01:32 PM

Thank you Nikkums.

Guess what? Zen survey and IRB Survey under cash offer are also not working. I just get errors with either one of those. But I care about DS 1 and 2 more so if you learn anything today, please let us know. I want to know if retaking them is going to work or not. Right now, I am not going to bother, as I think I will just be wasting my time.


UPDATE: DS 2 just came in for me and several other people as of 3:15 EST. Now just waiting on an update (or even better, an actual credit) for DS 1.

Edited by MikeSol, 05 November 2018 - 02:15 PM.


#6 nikkums

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Posted 05 November 2018 - 02:41 PM

In this situation, something was wrong with the autover somewhere. Which just means that the successful completion leads were there, they just weren't being pushed through on our end. Once whatever is wrong gets fixed, all pending leads retroactively credit. Any leads that were already there for Daily Survey 1 and 2 have just recently been sent through as TreasureTech was able to fix the issue.

I'll have Zen and IRB looked in to and see if I can find anything out on them.

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#7 MikeSol

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Posted 05 November 2018 - 02:45 PM

Thanks again Nikkums. DS 1 came through.

UPDATE: Zen Surveys is working again. IRB still down.

Edited by MikeSol, 05 November 2018 - 03:21 PM.


#8 Shelilah

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Posted 05 November 2018 - 04:05 PM

Thank you Nikkums, my Daily survey 1 credited as well :)
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#9 MikeSol

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Posted 05 November 2018 - 05:14 PM

Good to hear Shelilah. Thank you for posting and letting me know it was not crediting for you. I post these kinds of threads to see if it is just happening to me, or to everyone.

#10 MikeSol

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Posted 06 November 2018 - 08:02 AM

Well, everything that wasn't working yesterday is working and crediting fine today.. other then IRB survey that is, which is still down. I hope it comes back. I like that one.




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